What can I do to get my former employer to turn over my pay stubs?

[ironpony]

Okay thanks, but I did do that three times, then got a message saying a new one will be sent to my email, each time. And no password was ever for sent. I tried a couple of more times, but still non sent. I even checked junk mail and nothing.

[Art_Critic]

What email did you give them to send it to? was it your personal email or a work email?

 

When they set up the payroll account they used an email.. is that the same email you are checking?

[ironpony]

yeah it's the same email, my personal one.

[Art_Critic]

Did you try and call the customer support for the payroll company that Mr Lucky posted the URL to in order to change the password or email you stubs?

 

Powerpay Customer Support

 

Call 1-800-667-7867 for support with Powerpay including:

 

• transmission status
  
• payroll total information
  
• or to put a stop payment on a cheque or direct deposit.
  

 

[preraph]

Just tell the place that the app doesn't work but that you can provide bank statements. And then go to your bank and get bank statements. Too expensive and take too long for an attorney to do that. I think bank statements with some detail on them ought to work.

 

Also, won't the IRS have records of all this, at least from the last year you paid taxes? If so, you can probably get those online by making an account.

[alphamale]

Did you try and call the customer support for the payroll company that Mr Lucky posted the URL to in order to change the password or email you stubs?

 

I think it may be support for the employer not the employee

[Art_Critic]

I think it may be support for the employer not the employee

 

If that is the case then he would have to go back to accounts payable at the company he used to work for and have them change it or request the change.

 

I would also think Pony should have his Dad help him shake this loose since this isn't being done on purpose and was caused by him not activating the account when they gave it to him.

 

The resolution isn't a lawsuit, that is not proportional... the resolution is getting in touch with the right person to help him.

[Art_Critic]

I think it may be support for the employer not the employee

 

Yeah.. it does say this in the FAQ.

 

 

He has to contact accounts payable

 

 

Who can I contact for support with the Powerpay Self Service mobile app?

 

Your manager or system administrator can help with mobile app support including resetting your password, updating direct deposit information, and access to earnings statements.

 

[ironpony]

Just tell the place that the app doesn't work but that you can provide bank statements. And then go to your bank and get bank statements. Too expensive and take too long for an attorney to do that. I think bank statements with some detail on them ought to work.

 

Also, won't the IRS have records of all this, at least from the last year you paid taxes? If so, you can probably get those online by making an account.

 

Oh okay, are you saying that payroll sends records of the stubs to the IRS?

[alphamale]

Oh okay, are you saying that payroll sends records of the stubs to the IRS?

 

no we are saying that payroll sends the W-2 info to the IRS, these are a summary of your stubs

[ChatroomHero]

If your state requires pay stubs are provided, the dept of Labor can get them pretty good if they do not provide it and in some states they could be forced to pay you a penalty and if the DOL does an audit, they will really, really not be happy, so generally a company on the up and up will not refuse because it is a big thing if the DOL starts sniffing around for any reason.

 

If your state does not require actual stubs, they still have to provide you payroll information that would be on the stub somehow. You could in the least ask them to provide an email or signed letter stating you worked there and including information needed to file unemployment.

 

From your posts unless I missed something, I don't understand why you don't call them and say, "I cannot access the app" though? They pretty much have to provide you access and if you don't have a phone or can't log in, they can log in and print things for you. They absolutely have full access to the payroll information for you...

 

However, if they are shady, they might be delaying because they want to avoid paying unemployment by making you miss a deadline to file even if it is just for the first few weeks.

 

Frankly if you have an issue, I would call the department of labor. I will say this, they are supportive of employees and pretty helpful. It's like they get their jollies going after employers from my experience. If you call them, they should be able to tell you exactly how to proceed. If they make a phone call to your employer, I would bet you'd have a call from him within an hour asking when you wanted to come get all your printed stubs or if he could bring them to you.

 

So if you already explained to them you have no access to the app and need them to provide a solution, call the Department of Labor.

[NuevoYorko]

I don’t think they’re shady. I don’t agree that they’re withholding anything. OP never activated his account. Now that he’s no longer an employee there, there may be additional steps required. It’s possible that the approach that OP is taking that he’s being wronged and is considering a lawsuit, when his issue is due to his own failure to take a necessary step, is not inspiring anyone to feel urgent about helping him.

 

I agree with Art; perhaps bring Dad in to speak with HR

[Mr. Lucky]

OP never activated his account

 

Unfortunately, with these payroll apps, true more often than not.

 

Employees have access to everything from pay stubs to earning statements, if they just remember the sign-on info. It’s also easy to reset your password - if you’re an active employee.

 

We used to staple a monthly newsletter to employee check stubs, but then started posting the info on the app. So few read it, we went back to stapling...

 

Mr. Lucky