It feels like they want me out

[seany25]

Hi guys,

I started with a new company last year, a start up. I left my long term job to help them out as I had a lot of experience I felt I could bring to the table. They were the ones reached out to me through LinkedIn, and I took the calculated risk.

Long story short, there has been nothing but problems from day one. I don't mean internally, in fact it's been rather pleasant up to now, I mean there have been endless technical problems. Problems which, as customer service, we're the numptys who've always had to face the wrath of disgruntled and angry customers because of IT and billing issues of which we weren't responsible for creating. I can't possibly explain how frustrating and enraging it's been. It's alright for the people responsible for fixing the issues comfortably sitting behind their computers, they don't have to take s*it from the people their less than acceptable IT work has annoyed.

Anyways, despite those issues not being as bad as they once were (although new ones pop up all the time) a lot of the initial issues are coming back to bite us a year later because thanks to our rubbish technology, people have been being billed incorrectly. Again, who are the numptys who have to face the inconvenienced customers? Yeah, us.

That brings me to where I'm at currently. A month ago we had 5 people able to respond to calls, emails and chats. Now we basically have 2 (two left because they simply couldn't take it any more) and now there's 2 of us expected to do the work of what was originally a team of 6.

We're spinning plates. We always have been, except now we're expected to take call after call and then somehow, whenever you get a minute to breathe, go back and wrap up a bunch of calls and accounts you have open. This is whilst also having 5 emails open at a time. I also have my own internal side job I'm expected to do. Oh and, we got told our wrap was to high the other day LOL.

We leave the office, and pretty much always have done, emotionally and mentally exhausted. And nobody cares. Most organisations have some level of employee wellbeing in mind. Not us. We got a new manager last month and although he's a nice guy, we're doing the same thing as we were without him, except now we're being micromanaged so he can try and get the stats looking better so that he looks good.

Basically, we are overworked and underappreciated. They seem to be in no rush to find more staff for our team yet they're happy to bring in a new marketing team to increase the customer base when they don't even have enough staff to deal with the current customers? I really don't get the logic. It looks like they want it to remain so difficult that we leave, just like the others.

Some additional factors are: I never got the pay raise for passing probation that was part of my agreement to join them. Sadly it wasn't written into my contract and was verbal information from the two interviewers (who are also no longer there). There are also new staff who started long after me being given new roles without asking; one of which was a role I expressed interest in first. Call me paranoid, but the scheduled meeting every morning where everyone in the office except us ritually and silently leave their seats and move to the boardroom on queue. It feels like an orchestrated act of exclusion.

Ultimately there's too many signs here that I'm no longer valued. I/we bring the stress of work home with me most days, and I'm sick of it. I feel very disrespected, frustrated and angry. I feel like flipping the desk and walking out, nearly every day.

So as much I don't want to, because I had real faith in the company, I'm probably also going to have to leave.

Has anyone been in a similar situation?

[ShyViolet]

I've had terrible jobs in my time... not these same exact issues but the same general feeling.  You should be actively looking for another job.  Just do what you have to do to get out of there.